Front Office Leader – Guest Services

HRI Hospitality; Davis (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Pet friendly

On-site restaurant

Fitness center

Job summary

Hilton Garden Inn Davis Downtown is seeking an Assistant Front Office Manager to oversee Guest Services and front desk operations, ensuring brand standards and exceptional service. You will lead a team and coordinate with other departments to deliver a seamless guest experience.

You will manage VIP arrivals, group blocks, and breakfast operations, while ensuring staff adherence to procedures and brand guidelines. A flexible schedule is required to support 24/7 hotel operations.

Qualifications

• A minimum of two years front office management experience, preferably within a Hilton, Marriott, Hyatt or other hotel brand.
• Must have a flexible schedule and be available to work morning, evenings, weekends, holidays and overnight shifts.
• Must have exceptional customer service skills.

Responsibilities

• Guest Services & Operations: Ensures guest services team complete their daily checklist.
• Resolve guest issues, complaints, and requests with urgency and empathy.
• Ensure all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
• Maintain knowledge of all hotel features, services, hours of operation, room types.
• Assist in inventory control and ordering of office supplies.

Skills

Front office management

Customer service

Hospitality experience

Tools

Quore software

Outlook

Hotel Radios

Job description

Hilton Garden Inn Davis Downtown is seeking an Assistant Front Office Manager to oversee Guest Services and front desk operations, ensuring brand standards and exceptional service. You will lead a team and coordinate with other departments to deliver a seamless guest experience.

You will manage VIP arrivals, group blocks, and breakfast operations, while ensuring staff adherence to procedures and brand guidelines. A flexible schedule is required to support 24/7 hotel operations.