Pet-Friendly Front Office & Guest Services Supervisor

Hilton Garden Inn Davis Downtown; Davis (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Hilton Garden Inn Davis Downtown seeks an Assistant Front Office Manager to lead the Guest Services team, ensuring smooth front desk operations, accurate room assignments, and timely handling of guest requests. The role supervises guest service agents and night auditors, aligning with hotel standards and brand expectations.

Responsibilities include training staff, managing breakfast operations, and coordinating with Sales, Engineering, and Housekeeping for VIP arrivals and group blocks.

Qualifications

• 2+ years of front office management experience preferred within a hotel brand
• Exceptional customer service skills and problem-solving abilities
• Ability to supervise and train guest services staff and breakfast staff

Responsibilities

• Oversee guest services operations and daily front desk checklists
• Resolve guest issues and requests with urgency and empathy
• Coordinate with sales and operations for VIP arrivals and group blocks
• Ensure breakfast operations meet brand standards and quality expectations

Skills

Front office management

Guest service excellence

Customer service

Job description

Hilton Garden Inn Davis Downtown seeks an Assistant Front Office Manager to lead the Guest Services team, ensuring smooth front desk operations, accurate room assignments, and timely handling of guest requests. The role supervises guest service agents and night auditors, aligning with hotel standards and brand expectations.

Responsibilities include training staff, managing breakfast operations, and coordinating with Sales, Engineering, and Housekeeping for VIP arrivals and group blocks.