Front Office Leader: Guest Service & Ops

Shamin Hotels; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) Plan

Paid Time Off

Hotel Discount

Team Discounts

Job summary

Hilton Richmond Hotel & Spa/Short Pump, a property of Shamin Hotels, seeks an Assistant Front Office Manager to lead the Front Desk team and deliver exceptional guest service. The role supports operations to achieve revenue and occupancy goals while upholding Hilton and Shamin standards.

As part of Shamin Hotels, you will contribute to a guest-focused culture, participate in management meetings, and help drive Make it Right and related programs to sustain profitability and a superior guest

Responsibilities

• Supervise Front Desk staff including hiring, training, instructing, scheduling, motivating and evaluating.
• Develop and implement strategies and operational plans to maintain excellent guest service that meets Hilton and Shamin Hotels standards.
• Work with the Director of Operations to achieve budgets and maximize profitability related to Front Desk departments.
• Lead the reservation function to maintain the highest possible room occupancy and average daily rates.
• Lead efforts to ensure Hilton Honors membership goals and recognition are met by the Front Desk team and by all associates.
• Ensure Hilton and Shamin Hotels initiatives, including Make it Right, Light Stay, Iconic Circle and TOP Squad are embraced by staff and successfully implemented and reported.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security and emergency procedures.
• Respond to and resolve guest issues in a timely and satisfactory manner.
• Collaborate with other hotel departments to ensure excellent guest service and profitability goals are met.
• Participate on the hotel management team and act as a brand ambassador by attending internal and external meetings and activities as appropriate.

Job description

Hilton Richmond Hotel & Spa/Short Pump, a property of Shamin Hotels, seeks an Assistant Front Office Manager to lead the Front Desk team and deliver exceptional guest service. The role supports operations to achieve revenue and occupancy goals while upholding Hilton and Shamin standards.

As part of Shamin Hotels, you will contribute to a guest-focused culture, participate in management meetings, and help drive Make it Right and related programs to sustain profitability and a superior guest