Hospitality Operations Lead

Shamin Hotels; Richmond (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Career growth opportunities

Employee discounts at hotels

Job summary

Shamin Hotels in Richmond, VA, is seeking an Assistant to the General Manager to help run daily hotel operations with a focus on revenue, cost and guest satisfaction.

You will lead frontline teams, mentor staff, and foster community ties while ensuring adherence to company policies. This role offers growth in a family-owned hospitality company.

If you excel at service, teamwork and ownership, join us to help deliver warm, memorable experiences for our guests.

Qualifications

• Values teamwork and service excellence.
• Genuine guest focus and warmth.
• Willingness to grow with a family-owned company.

Responsibilities

• Oversee day-to-day hotel operations as delegated by the General Manager.
• Generate projected revenue and guest satisfaction through supervision.
• Assist in short- and long-term financial and operational planning.
• Maintain budgets and monitor financial statements.
• Foster community involvement and handle guest complaints.
• Mentor hotel staff and ensure cross-selling of services.

Skills

Teamwork

Ownership

Hospitality

Guest service

Leadership

Mentoring

Cross-selling

Job description

Shamin Hotels in Richmond, VA, is seeking an Assistant to the General Manager to help run daily hotel operations with a focus on revenue, cost and guest satisfaction.

You will lead frontline teams, mentor staff, and foster community ties while ensuring adherence to company policies. This role offers growth in a family-owned hospitality company.

If you excel at service, teamwork and ownership, join us to help deliver warm, memorable experiences for our guests.