Night Auditor

Wyndham Garden; York (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

Wyndham Garden York in York, PA is seeking a Night Auditor to greet guests, check them in and out, and balance cash and accounts. You will balance daily transactions and maintain accurate guest records while coordinating with other departments to ensure smooth operations.

The ideal candidate has a High School Diploma, strong communication skills, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner and follow Wyndham standards.
• Process reservations, check-ins and check-outs with accuracy.
• Provide exceptional guest service and respond to requests promptly.
• Balance cash, credit card transactions and shift reports.
• Maintain daily logs and coordinate with housekeeping, maintenance and security.

Skills

Strong communication

Interpersonal skills

Multitasking

English proficiency

Education

High School Diploma or equivalent

Job description

We are seeking a guest-oriented individual to join our team as a Night Auditor at our Wyndham Garden located in York, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Wyndham standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability