Front Office Manager

Wyndham Hotels & Resorts; York (York County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Wyndham Employee Discounts

Paid Time Off / Vacation Time

Holiday Pay

Opportunities for Professional Growth

Job summary

Wyndham Garden York in York, PA, seeks an experienced Front Office Manager to lead the Front Desk team and ensure exceptional guest service. You will oversee reservations, check-ins, billing, and guest interactions while maintaining Wyndham standards.

You will coach and develop staff, coordinate with housekeeping and maintenance, and contribute to revenue management and occupancy forecasting. A professional appearance and strong hospitality focus are essential.

Qualifications

• High School Diploma or equivalent is required.
• Previous hotel or hospitality experience is required.
• Supervisory or management experience is preferred.
• Front Desk or Front Office experience is strongly preferred.
• PMS knowledge and familiarity with Wyndham brand standards are a plus.

Responsibilities

• Oversee daily Front Office operations to ensure guest service and efficiency.
• Lead, train, coach, and supervise Front Desk team members.
• Develop team schedules and ensure appropriate staffing coverage.
• Ensure guests are greeted and assisted professionally per Wyndham standards.
• Oversee reservations, check-ins/outs, room assignments, and guest billing.
• Handle guest complaints and service recovery promptly and professionally.
• Monitor guest satisfaction and implement improvement strategies.
• Ensure accurate guest records, billing, and account reconciliation.
• Coordinate with Housekeeping, Maintenance, and Sales for smooth operations.
• Assist with forecasting, occupancy reports, and revenue management.

Skills

Leadership

Communication

Customer service

Problem solving

Team development

Organizational skills

Multitasking

Cash handling

English proficiency

Education

High School Diploma or equivalent

Tools

PMS

Microsoft Office

Hotel management systems

Job description

We are seeking an experienced, motivated, and guest-oriented hospitality professional to join our team as a Front Office Manager at the Wyndham Garden in York, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and professional growth.

Why Work With Us?

• Competitive Pay
• Wyndham Employee Discounts
• Paid Time Off / Vacation Time
• Holiday Pay
• Opportunities for Professional Growth

Key Responsibilities

• Oversee the daily operations of the Front Office to ensure exceptional guest service and efficient hotel operations.
• Lead, train, coach, and supervise Front Desk team members.
• Develop team schedules and ensure appropriate staffing coverage.
• Ensure all guests are greeted and assisted in a friendly, professional manner in accordance with Wyndham standards.
• Oversee reservations, check-ins, check-outs, room assignments, and guest billing.
• Handle guest complaints, special requests, and service recovery situations promptly and professionally.
• Monitor guest satisfaction and implement strategies to improve the overall guest experience.
• Ensure accurate guest records, billing, payment processing, and account reconciliation.
• Review daily reports, shift reports, cash handling, and credit card transactions for accuracy.
• Monitor in-house account balances and address billing discrepancies or outstanding balances.
• Communicate effectively with Housekeeping, Maintenance, Sales, and other departments to ensure smooth hotel operations.
• Coordinate room availability, room status, and special guest accommodations.
• Maintain accurate daily logs, reports, checklists, and other required documentation.
• Assist with forecasting, occupancy reports, revenue management, and front office performance.
• Ensure compliance with Wyndham brand standards, company policies, safety procedures, and operational guidelines.
• Maintain a clean, organized, and professional Front Office environment.
• Conduct regular team meetings and provide ongoing feedback and performance coaching.
• Address employee concerns and support a positive, productive work environment.
• Assist with interviewing, onboarding, and training new Front Desk employees.
• Maintain a professional appearance, dependable attendance, and a strong commitment to hospitality.
• Perform additional duties as assigned by hotel management.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel or hospitality experience required.
• Previous supervisory or management experience preferred.
• Front Desk or Front Office experience strongly preferred.
• Knowledge of hotel property management systems (PMS) preferred.
• Familiarity with Wyndham brand standards is a plus.

Skills & Abilities

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead, motivate, and develop a team.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic accounting, cash handling, and mathematical skills.
• Ability to handle guest concerns and challenging situations professionally.
• Proficiency in Microsoft Office and hotel management systems preferred.
• Ability to read, write, and speak English effectively.

Physical Requirements

• Regularly stand, walk, and use hands for extended periods.
• Frequently reach with hands and arms.
• Occasionally bend, kneel, or crouch.
• Lift up to 50 pounds occasionally.
• Must have close and distance vision, color vision, and the ability to adjust focus.

Join our team and help create exceptional guest experiences while leading a dedicated Front Office team!