Front Office Leader: Elevate Guest Experience

Gulph Creek Hotels; York (York County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Wyndham Employee Discounts

Health Benefits

Paid Time Off / Vacation Time

Holiday Pay

Opportunities for Professional Growth

Job summary

Gulph Creek Hotels is seeking a Front Office Manager for the Wyndham Garden in York, PA. The role leads a guest-focused Front Desk team, drives excellence in service, and ensures smooth daily operations in a fast-paced hotel environment.

The ideal candidate has supervisory experience in hospitality, strong leadership and communication skills, and a commitment to Wyndham standards. This full-time position offers competitive pay, benefits, and opportunities for professional growth.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel or hospitality experience required.
• Previous supervisory or management experience preferred.
• Front Desk or Front Office experience strongly preferred.
• Knowledge of hotel property management systems (PMS) preferred.
• Familiarity with Wyndham brand standards is a plus.

Responsibilities

• Oversee the daily operations of the Front Office to ensure exceptional guest service and efficient hotel operations.
• Lead, train, coach, and supervise Front Desk team members.
• Develop team schedules and ensure appropriate staffing coverage.
• Ensure all guests are greeted and assisted in a friendly, professional manner in accordance with Wyndham standards.
• Oversee reservations, check-ins, check-outs, room assignments, and guest billing.
• Handle guest complaints, special requests, and service recovery situations promptly and professionally.
• Monitor guest satisfaction and implement strategies to improve the overall guest experience.
• Ensure accurate guest records, billing, payment processing, and account reconciliation.
• Review daily reports, shift reports, cash handling, and credit card transactions for accuracy.
• Monitor in-house account balances and address billing discrepancies or outstanding balances.
• Communicate effectively with Housekeeping, Maintenance, Sales, and other departments to ensure smooth hotel operations.
• Coordinate room availability, room status, and special guest accommodations.
• Maintain accurate daily logs, reports, checklists, and other required documentation.
• Assist with forecasting, occupancy reports, revenue management, and front office performance.
• Ensure compliance with Wyndham brand standards, company policies, safety procedures, and operational guidelines.
• Maintain a clean, organized, and professional Front Office environment.
• Conduct regular team meetings and provide ongoing feedback and performance coaching.
• Address employee concerns and support a positive, productive work environment.
• Assist with interviewing, onboarding, and training new Front Desk employees.
• Maintain a professional appearance, dependable attendance, and a strong commitment to hospitality.
• Perform additional duties as assigned by hotel management.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Problem-solving

Organization

Multitasking

Cash handling

Basic math

MS Office

PMS knowledge

English proficiency

Education

High School Diploma or equivalent

Tools

PMS

Microsoft Office

Job description

Gulph Creek Hotels is seeking a Front Office Manager for the Wyndham Garden in York, PA. The role leads a guest-focused Front Desk team, drives excellence in service, and ensures smooth daily operations in a fast-paced hotel environment.

The ideal candidate has supervisory experience in hospitality, strong leadership and communication skills, and a commitment to Wyndham standards. This full-time position offers competitive pay, benefits, and opportunities for professional growth.