Front Office Manager | Homewood Suites by Hilton | Wilmington, DE

PM-Hospitality-Strategies,-Inc.; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

Homewood Suites by Hilton in Wilmington, DE is seeking a Front Office Manager to lead the front desk team, ensuring smooth daily operations and a high standard of guest service. You will drive guest satisfaction, manage registrations and check-outs, and coordinate with the General Manager to align operations with hotel goals.

The ideal candidate has at least two years in hotels with leadership experience, a people-focused approach, and flexibility to cover nights, weekends, and holidays.

Qualifications

• Minimum two years in hotels with at least two years in a leadership role (Manager+).
• People-oriented with coaching, mentoring and teambuilding experience.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Overseeing day-to-day operations of the front desk and related functions.
• Provide business expertise to drive guest services and balance service with business needs.
• Oversee guest registration and check-out processes.
• Manage, train, and schedule Front Office staff.
• Conduct activities like night audit review, group billing setup, forecasting, and supplies ordering.
• Act as liaison between General Manager and staff.

Job description

Front Office Manager | Homewood Suites by Hilton | Wilmington, DE

Job Category: Front Desk

Requisition Number: FRONT019935

• Posted : October 8, 2026
• Full-Time

Locations

Showing 1 location

Wilmington, DE 19801, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities