Front Office Leader: Guest Experience & Team Growth

Mandarin Oriental; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Complimentary accommodation through MOstay

Variety of health benefits and wellness programmes

Retirement plans based on service length

Job summary

Mandarin Oriental New York is seeking a Front Office Manager to lead the Front Office team. This role includes supervising guest services, ensuring high-quality experiences, and coordinating with various departments.

The ideal candidate will have strong communication skills, be a team player, and manage both day and night shifts effectively. You will enjoy a competitive salary and benefits package, including health coverage and retirement plans.

Qualifications

• Ability to communicate written and spoken English.
• Able to work PM’s and Overnight, and Swing Shift.
• Able to stand for extended periods of time.

Responsibilities

• Supervise Guest Service Agents, ensuring warm guest experiences.
• Serve as the Manager on Duty, communicating effectively across departments.
• Perform HR functions, including training and disciplinary actions.
• Identify quality improvement trends and handle guest complaints tactfully.
• Coordinate teamwork with other departments.

Skills

Excellent communication skills

Ability to multi-task

Teamwork

Customer service

Job description

Mandarin Oriental New York is seeking a Front Office Manager to lead the Front Office team. This role includes supervising guest services, ensuring high-quality experiences, and coordinating with various departments.

The ideal candidate will have strong communication skills, be a team player, and manage both day and night shifts effectively. You will enjoy a competitive salary and benefits package, including health coverage and retirement plans.