Front Office Leader: Guest Experience & Team Growth

Hilton

Madison (WI)

In loco

USD 65.000 - 75.000

Tempo pieno

14 giorni+

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Free meal

Room discounts

Transit passes

Paid time off

Medical insurance

401k with match

Career growth

Descrizione del lavoro

Hilton Madison Monona Terrace is seeking a Front Office Manager in Madison, WI. You will lead Front Office operations, including Night Audit, Concierge, and Front Desk, to optimize revenue, quality, and guest experiences.

Ideal candidates have 2+ years in leadership within hotel operations, familiarity with Hilton systems and PMS, and strong English communication. This full-time role offers growth opportunities and comprehensive benefits.

Competenze

2+ years of leadership or supervisory experience in Front Office, Guest Services, or Hotel Operations.
Experience with Hilton systems is preferred; familiarity with PMS and general computer skills.
Ability to read, write, speak and understand English to communicate with guests and associates.
Strong organizational skills with multitasking and deadlines.

Mansioni

Lead, coach, and motivate Front Office associates and foster a positive team culture.
Oversee hiring, training, scheduling, performance management, and staffing levels.
Develop training programs to support growth and operational excellence.
Manage reservations, front office systems, inventory, scheduling, and budgets to maximize revenue.
Drive guest satisfaction by monitoring service scores and resolving concerns promptly.