Overnight Front Desk Auditor | Detail-Driven Guest Expert

Marcus Corporation; Madison (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free employee meals

Room discounts

Employee parking

Movie coupons

Career growth opportunities

Job summary

Hilton Madison Monona Terrace in Madison, WI is seeking a Night Auditor to manage overnight front desk operations and balance the day’s financials. This full-time role requires strong math, computer, and customer service skills, with an emphasis on accuracy and guest satisfaction.

You will greet guests, process check-ins/outs, post transactions, and collaborate with the accounting team to ensure accurate reporting, while handling cash and delivering items to rooms as needed.

Qualifications

• High school diploma or equivalent.
• Strong math and computer skills.
• Excellent communication and customer service skills.
• Ability to stand and move throughout the front office during the shift.

Responsibilities

• Greet and check guests in and out, ensuring room selection matches their needs.
• Posting and balancing revenue, payments, and credit card transactions for the day.
• Following checklists to reset hotel systems for the following business day.
• Working with the accounting team to ensure accuracy in reporting.
• Responding promptly and professionally to guest requests and issues, both in person and by phone.
• Providing local information and assistance with hotel amenities.
• Maintaining and balancing a personal bank while handling cash, credit cards, and checks.
• Delivering items to guest rooms as needed.
• Performing additional duties or projects as assigned.

Skills

Math

Computer skills

English

Shift availability

Customer service

Front desk exp

Education

High school diploma or equivalent

Job description

Hilton Madison Monona Terrace in Madison, WI is seeking a Night Auditor to manage overnight front desk operations and balance the day’s financials. This full-time role requires strong math, computer, and customer service skills, with an emphasis on accuracy and guest satisfaction.

You will greet guests, process check-ins/outs, post transactions, and collaborate with the accounting team to ensure accurate reporting, while handling cash and delivering items to rooms as needed.