Front Office Leader: Guest Experience & Team Coach

The Stella Hotel; Bryan (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401k with match

Travel discounts

Job summary

The Stella Hotel in Bryant, TX is seeking a Front Office Manager who will lead our guest services team, overseeing arrivals, departures and guest requests with a courteous, can-do attitude. You will set the tone for the guest's stay, manage front desk operations, and collaborate with other departments to deliver a memorable experience.

Join a boutique, 4-diamond property where leadership and guest satisfaction come first, and where you will drive service excellence across all front-desk

Qualifications

• Experience leading front desk operations in hospitality settings.
• Strong leadership and coaching skills for a high-performing team.
• Excellent communication and guest-service orientation.

Responsibilities

• Guest Services: manage check-in/out and guest inquiries with courtesy and professionalism.
• Team Leadership: recruit, train, and supervise front desk staff to maintain high standards.
• Administrative: monitor VIP reservations, daily reports, and room availability; coordinate with other departments.

Skills

Guest services

Team leadership

Staff training

Job description

The Stella Hotel in Bryant, TX is seeking a Front Office Manager who will lead our guest services team, overseeing arrivals, departures and guest requests with a courteous, can-do attitude. You will set the tone for the guest's stay, manage front desk operations, and collaborate with other departments to deliver a memorable experience.

Join a boutique, 4-diamond property where leadership and guest satisfaction come first, and where you will drive service excellence across all front-desk