Front Office Leader: Guest Experience & Revenue

Driftwood Hospitality Management; Milpitas (CA); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Office Manager in Milpitas, CA to oversee all front desk operations, ensure guest satisfaction, and lead a dynamic team. The role requires coordinating with General Manager, training staff, and managing daily revenue and expenses to maximize profit.

Ideal candidates hold a four-year degree or equivalent with 2–3 years of supervisory hospitality experience, strong English communication, and proficiency in MS Office and Excel.

Qualifications

• Four-year college degree or equivalent education or experience required.
• Discipline-specific hospitality knowledge and supervisory experience expected.
• Excellent verbal and written English communication skills required.
• Cash or credit handling and Microsoft Office proficiency required.
• General office equipment and cash register operation knowledge expected.

Responsibilities

• Oversee Front Office operations to ensure efficient, guest-focused service.
• Develop and implement strategies to achieve guest satisfaction scores.
• Train front desk staff on procedures and standards.
• Recruit, interview, and select qualified front desk staff.
• Monitor daily rates and inventories in the property management system.

Skills

English communication

Cash handling

MS Office

Excel

Supervisory experience

Hospitality knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Driftwood Hospitality Management seeks a Front Office Manager in Milpitas, CA to oversee all front desk operations, ensure guest satisfaction, and lead a dynamic team. The role requires coordinating with General Manager, training staff, and managing daily revenue and expenses to maximize profit.

Ideal candidates hold a four-year degree or equivalent with 2–3 years of supervisory hospitality experience, strong English communication, and proficiency in MS Office and Excel.