Front Office Manager - Guest Experience & Ops

SAN JOSE SHERATON; San Jose (CA); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Office Manager for our San Jose property. You will oversee all front desk operations, guest services, and reservations, ensuring impeccable guest care and smooth check-in/check-out processes.

Responsibilities include training staff, recruiting and scheduling front desk personnel, monitoring revenue and expenses, and acting as Manager on Duty as needed. A four-year degree and hospitality experience are required.

Qualifications

• Four-year college degree or equivalent education/experience.
• 2–3 years in a related hotel company position.
• Supervisory experience in hospitality required.
• Strong English communication skills, both verbal and written.
• Cash or credit handling and proficiency in Microsoft Office/Excel.
• Knowledge of hotel operations equipment and cash registers.

Responsibilities

• Lead front desk operations to meet guest satisfaction goals.
• Train staff on front desk procedures and performance expectations.
• Recruit and schedule front office staff in coordination with GM.
• Monitor daily revenue and expenses to maximize profitability.
• Act as Manager on Duty as needed.

Skills

English communication

Cash handling

Microsoft Office

Excel

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Excel

Job description

Driftwood Hospitality Management is seeking a Front Office Manager for our San Jose property. You will oversee all front desk operations, guest services, and reservations, ensuring impeccable guest care and smooth check-in/check-out processes.

Responsibilities include training staff, recruiting and scheduling front desk personnel, monitoring revenue and expenses, and acting as Manager on Duty as needed. A four-year degree and hospitality experience are required.