Front Desk Agent

Crestview Management, LLC; Irving (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Vision insurance

401(k) with company match

Paid Time Off

Job summary

Marriott Dallas Las Colinas is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and provide information about services and local area. You will support a smooth guest experience and coordinate with Housekeeping and other departments to ensure rooms are ready and requests are addressed promptly.

The ideal candidate has strong communication skills, can multitask in a fast-paced environment, and maintains a professional, welcoming demeanor at all times.

Qualifications

• Experience in customer service is preferred.
• Strong communication skills and the ability to multitask in a fast-paced hotel environment.
• Basic computer skills and ability to learn hotel systems.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Assist guests with questions and requests and provide local information.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Follow Marriott brand standards and safety procedures.

Skills

Customer service

Communication

Multitasking

Professionalism

Tools

Hotel systems

Job description

Job Title: Front Desk Agent
Location: Marriott Dallas Las Colinas – Irving, TX
Department: Front Office / Guest Services
Job Type: Full-Time / Part-Time
Schedule: Flexible; mornings, evenings, weekends, and holidays required

About Us

Marriott Dallas Las Colinas is a premier business and leisure hotel located in the heart of the Las Colinas business district. We serve business travelers, event guests, and leisure visitors who expect premium service, high standards, and a polished experience.

Our team takes pride in creating a welcoming, professional, and smooth experience for every guest. We are looking for people who care about quality, teamwork, and hospitality.

Job Summary

We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our Front Office team.

The Front Desk Agent is one of the first and last points of contact for our guests and plays an important role in creating a positive hotel experience. This position is responsible for welcoming guests, completing check-in and check-out procedures, assisting with guest requests, providing information about the hotel and local area, and ensuring guest needs are handled promptly and professionally.

The ideal candidate enjoys working with people, has strong communication skills, pays attention to detail, and can remain calm and professional in a fast paced environment.

What You’ll Do

Guest Service

• Welcome and acknowledge guests in a warm, friendly, and professional manner.
• Provide efficient and accurate check-in and check-out service.
• Assist guests with questions, requests, and concerns throughout their stay.
• Provide information regarding hotel services, amenities, dining options, and the local area.
• Anticipate guest needs and look for opportunities to exceed expectations.
• Handle guest concerns professionally and involve a Supervisor or Manager when appropriate.
• Maintain a positive and welcoming atmosphere at the Front Desk.

Front Desk Operations

• Process guest arrivals and departures accurately and efficiently.
• Verify guest information, payment methods, and reservation details.
• Process room charges, payments, deposits, and other Front Desk transactions accurately.
• Assist with room assignments, room changes, upgrades, and other guest requests according to hotel procedures.
• Maintain accurate records and complete required Front Desk documentation.
• Monitor and respond to guest messages and requests.
• Communicate important guest and operational information during shift handoffs.
• Maintain a clean, organized, and professional Front Desk area.

Communication & Teamwork

• Communicate effectively with guests, coworkers, and hotel leadership.
• Work closely with Housekeeping to ensure rooms are ready and guest requests are addressed.
• Communicate with Engineering, Food & Beverage, Sales, and other departments as needed.
• Support Front Desk Supervisors and Managers with daily operational needs.
• Work as part of a team to ensure smooth hotel operations and consistent guest experience.

Safety & Standards

• Follow Marriott brand standards, hotel policies, and Front Office procedures.
• Follow established cash-handling and payment procedures.
• Protect guest privacy and confidential information.
• Follow hotel safety and emergency procedures.
• Maintain a professional appearance and demeanor at all times.

What We’re Looking For

• Previous hotel or customer service experience preferred.
• Previous Front Desk experience is a plus.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently while also being a strong team member.
• Ability to remain calm and professional when handling guest concerns.
• Basic computer skills and ability to learn hotel systems.Experience with Marriott systems or hotel property-management systems preferred.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.

Why Work With Us

Join a professional full-service hotel team focused on quality service, teamwork, and exceptional guest experiences. This is an excellent opportunity to build your hospitality career and develop valuable Front Office experience in a full-service Marriott hotel.

• We offer competitive wages
• Health and Dental Insurance
• company-paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental
• 401(k) and company match
• Paid Time Off (PTO)
• free hotel rooms
• hotel discounts