Front Office Leader: Guest Experience & Revenue Ops

PGA National Resort & Spa; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

PGA National Resort & Spa in Palm Beach Gardens, FL is seeking a Front Office Manager to supervise the front office team, manage room occupancy data, and coordinate with Sales, Housekeeping and Catering for arrivals and departures.

The position requires a strong background in hospitality leadership, guest service excellence, and the ability to create schedules, monitor revenue opportunities, and respond calmly to busy periods.

Qualifications

• High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity.
• Reservation knowledge is helpful.

Responsibilities

• Supervise Front Desk, Bell, PBX, and Guest Relations departments.
• Interview, hire, train, evaluate staff; address performance issues.
• Address guest requests and group accommodations to maximize satisfaction and repeat business.
• Prepare and post Front Office schedules.
• Maximize revenue through Front Desk operations and upsell programs.
• Handle guest complaints professionally and resolve conflicts.
• Maintain SOP compliance and emergency readiness.

Skills

Hospitality experience

Team player

Communication skills

Front desk operations

Scheduling

Guest service

Education

High School Diploma

Some college

Job description

PGA National Resort & Spa in Palm Beach Gardens, FL is seeking a Front Office Manager to supervise the front office team, manage room occupancy data, and coordinate with Sales, Housekeeping and Catering for arrivals and departures.

The position requires a strong background in hospitality leadership, guest service excellence, and the ability to create schedules, monitor revenue opportunities, and respond calmly to busy periods.