Front Office Leader: Guest Experience & Revenue Growth

Salamander Palm Beach Employer; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Salamander Palm Beach Employer is seeking a Front Office Manager to supervise the Front Desk, PBX, Guest Relations and related departments at Palm Beach Gardens, FL. The role focuses on ensuring excellent guest service, managing schedules, and coordinating with Sales, Housekeeping and Catering for arrivals and departures.

The position requires hospitality experience, a flexible schedule including days, nights, weekends and holidays, and strong communication skills to lead a team and optimize

Qualifications

• High School Diploma and some college preferred.
• Experience in front desk supervision or guest services is advantageous.
• Reservation knowledge is helpful for this role.

Responsibilities

• Supervise Front Desk Agents, PBX, Front Office Supervisors, Guest Relations and Valet Dept.
• Interview, hire, train, evaluate performance, and address discipline as needed.
• Address guest requests, issues and group needs to maximize satisfaction and repeat business.
• Create and post Front Office schedules.
• Oversee Front Desk operations, maximize revenues and ensure high service quality.
• Prepare reports and oversee Front Desk Guest Services Upsell initiatives to boost revenue.
• Remain calm during emergencies or peak activity, modeling professional behavior for staff.
• Resolve guest complaints through thorough investigation and effective solutions.
• Decide and act based on experience and judgment, adapting to unusual situations.
• Authorize revenue allowances only after exploring alternatives.

Skills

Flexible schedule

Hospitality experience

Team player

Communication skills

Report preparation

Computer literacy

Emergency awareness

Education

High School Diploma

Tools

Reservation system

Job description

Salamander Palm Beach Employer is seeking a Front Office Manager to supervise the Front Desk, PBX, Guest Relations and related departments at Palm Beach Gardens, FL. The role focuses on ensuring excellent guest service, managing schedules, and coordinating with Sales, Housekeeping and Catering for arrivals and departures.

The position requires hospitality experience, a flexible schedule including days, nights, weekends and holidays, and strong communication skills to lead a team and optimize