Director of Spa & Wellness Operations

PGA National Resort & Spa; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

PGA National Resort & Spa is seeking a Director of Spa & Wellness to lead the day-to-day spa operations in Palm Beach Gardens, FL. You will coordinate management, supervise therapists, technicians, stylists, attendants, and staff, while driving sales of services and retail.

The role emphasizes establishing SOPs, budgeting, staff development, and interdepartmental collaboration to ensure exceptional guest experiences and profitable spa programs.

Qualifications

• Experience leading spa operations and managing diverse teams.
• Ability to develop budgets and monitor financial performance.
• Strong focus on guest experience, service quality, and staff training.

Responsibilities

• Hires, trains, supervises, and evaluates spa department supervisors.
• Oversees spa staff recruitment, training, and performance evaluations.
• Develops and manages the spa operating budget and SOPs.
• Monitors cleanliness, inventory, and equipment maintenance across all spa areas.
• Collaborates with marketing to promote spa services and programs.

Skills

Leadership

Staff Management

Budgeting

Operations Management

Marketing & Promotions

Guest Relations

Job description

PGA National Resort & Spa is seeking a Director of Spa & Wellness to lead the day-to-day spa operations in Palm Beach Gardens, FL. You will coordinate management, supervise therapists, technicians, stylists, attendants, and staff, while driving sales of services and retail.

The role emphasizes establishing SOPs, budgeting, staff development, and interdepartmental collaboration to ensure exceptional guest experiences and profitable spa programs.