Front Office Leader: Guest Experience & Revenue Growth

BENCHMARK; United States; On-site; USD 60,000 - 62,000; Full time

Job summary

Pyramid Global Hospitality, owner of The Hanover Inn, seeks a Guest Services Manager to lead Front Office operations and deliver exceptional guest experiences. You will oversee budgets, train a high-performing team, and optimize daily revenue through effective staffing and service standards.

The role requires 3–5 years of leadership in a service hotel, a flexible schedule, and strong communication skills. This is a full-time, on-site position based in the United States.

Qualifications

• 3–5 years leading a Front Office team in a service focused hotel or resort.
• Flexible schedule including mornings, nights, weekends and holidays.
• Full availability to drive shuttle van and lift luggage.
• College degree preferred.

Responsibilities

• Oversee Front Office operations to lead the team in guest experiences.
• Manage annual budget, labor costs, and monthly P&L reviews.
• Mentor Front Desk Agents and Valet/Bell Attendants.
• Ensure training materials are in place and used.
• Coach, plan career paths, and recognize staff performance.
• Monitor room inventory, rates, and occupancy forecasts.
• Provide professional guest interactions and problem recovery.
• Collaborate with Maintenance and Housekeeping to coordinate daily work.

Skills

Front Office

Leadership

PMS systems

Communication

Customer service

Education

College Degree

Tools

PMS systems

Job description

Pyramid Global Hospitality, owner of The Hanover Inn, seeks a Guest Services Manager to lead Front Office operations and deliver exceptional guest experiences. You will oversee budgets, train a high-performing team, and optimize daily revenue through effective staffing and service standards.

The role requires 3–5 years of leadership in a service hotel, a flexible schedule, and strong communication skills. This is a full-time, on-site position based in the United States.