Guest Services Leader - Front Office & Guest Experience

Pyramid Global Hospitality; Hanover (NH); Presencial; USD 60 000 - 62 000; Tempo integral

Resumo da oferta

Pyramid Global Hospitality is seeking a Guest Services Manager for The Hanover Inn to lead the Front Office team and deliver exceptional guest experiences at a world-class property. You will supervise front desk and related guest services, drive performance, and foster a culture of service excellence among a diverse staff.

Responsibilities include budgeting, labor cost management, mentoring, and ensuring corresponding training materials are utilized.

Qualificações

• 3-5 years of experience leading a Front Office team in a service-focused hotel or resort environment.
• Flexibility to work mornings, nights, weekends and holidays.
• Must be able to drive a shuttle van which requires lifting of luggage.
• College degree preferred.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Strong computer skills and experience with PMS systems.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsabilidades

• Oversee Front Office operations to lead the team in helping guests discover their “Wanderlust” experience.
• Manage annual budget, labor costs, spending accounts and review monthly P&L reports.
• Develop and mentor a Front Desk and Valet/Bell Attendant team.
• Ensure training materials are in place and used; implement coaching and recognition programs.
• Monitor room inventory, rate planning and occupancy forecasting to maximize revenue.
• Lead by example to ensure professional guest interactions.
• Provide exceptional customer service and engage with guests to create meaningful connections.
• Check guests in, note special requests and ensure accurate information.
• Resolve problems and WOW guests through recovery when needed.
• Collaborate with Maintenance and Housekeeping to coordinate daily operations.
• Interact with hotel staff professionally and assist other departments as needed.

Conhecimentos

Front Office Leadership

Guest Service Excellence

Team Development

Communication Skills

Flexibility

Computer Skills

Formação académica

Bachelor's degree preferred

Ferramentas

PMS systems

Descrição da oferta de emprego

Pyramid Global Hospitality is seeking a Guest Services Manager for The Hanover Inn to lead the Front Office team and deliver exceptional guest experiences at a world-class property. You will supervise front desk and related guest services, drive performance, and foster a culture of service excellence among a diverse staff.

Responsibilities include budgeting, labor cost management, mentoring, and ensuring corresponding training materials are utilized.