Front Office Leader: Deliver WOW Guest Experiences

BENCHMARK; Hanover (NH); On-site; USD 60,000 - 62,000; Full time

Job summary

Pyramid Global Hospitality's Hanover Inn in Hanover, NH is seeking a Guest Services Manager to lead our Front Office team and elevate guest experiences. You will drive service standards, mentor staff, and partner with maintenance and housekeeping to ensure seamless operations.

Ideal candidates have 3–5 years of Front Office leadership in a service-focused hotel, strong computer skills, PMS experience, excellent verbal and written communication, and a flexible schedule including mornings, nights,

Qualifications

• 3–5 years experience leading a Front Office team in a service-focused hotel or resort.
• Flexible schedule including mornings, nights, weekends and holidays.
• Must be able to drive a shuttle van.
• College degree preferred.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Strong computer skills and PMS system experience.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee Front Office operations and lead the team to deliver exceptional guest service.
• Manage annual budget, labor costs, and monthly P&L reviews.
• Mentor Front Desk Agents and Valet/Bell Attendants.
• Ensure training materials are in place and used across departments.
• Monitor inventory, rates, and occupancy to maximize revenue.
• Collaborate with Maintenance and Housekeeping for smooth operations.
• Handle guest issues and recoveries to WOW guests.

Skills

Front Office Leadership

PMS Systems

Communication Skills

Computer Skills

Customer Service Mindset

Outgoing Personality

Education

College degree preferred

Job description

Pyramid Global Hospitality's Hanover Inn in Hanover, NH is seeking a Guest Services Manager to lead our Front Office team and elevate guest experiences. You will drive service standards, mentor staff, and partner with maintenance and housekeeping to ensure seamless operations.

Ideal candidates have 3–5 years of Front Office leadership in a service-focused hotel, strong computer skills, PMS experience, excellent verbal and written communication, and a flexible schedule including mornings, nights,