Guest Services Champion — Create Wow Moments

Pyramid Global Hospitality; Dartmouth (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Guest Services Agent for The Hanover Inn. You will greet guests, assist with luggage, and guide them to rooms, delivering a memorable first impression from arrival through checkout.

We seek individuals with at least one year in customer service, a friendly, engaging personality, and the ability to work in a fast-paced setting. Weekend and holiday shifts are required; compensation starts at $21.15–$24.89 per hour.

Qualifications

• At least one year in a customer service role with high guest interaction.
• A Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room.
• As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• “Be the difference” with all guest and employees and do more than just “the norm”.

Skills

Customer service

Hospitality experience

Team player

Communication skills

Problem solving

Job description

Pyramid Global Hospitality is hiring a Guest Services Agent for The Hanover Inn. You will greet guests, assist with luggage, and guide them to rooms, delivering a memorable first impression from arrival through checkout.

We seek individuals with at least one year in customer service, a friendly, engaging personality, and the ability to work in a fast-paced setting. Weekend and holiday shifts are required; compensation starts at $21.15–$24.89 per hour.