Aloha Front Desk Lead - Guest Experience & Growth

Outrigger; Honolulu (HI); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health Insurance (Dental, Medical, V&D

Paid Holidays, Sick, Vacation &Medical

401K Retirement Plan

Discounted Hotel Rates

Growth & Training Opportunities

Job summary

Outrigger Reef Waikiki Beach Resort in Honolulu, HI is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. The role supports the Front Desk Manager in daily operations and staff guidance, with a focus on delivering the warm aloha experience for guests and colleagues alike.

Requires 1-2 years of customer service, ability to work flexible shifts, and a proactive, guest-first mindset.

Qualifications

• Minimum 1-2 years of customer service experience.
• Ability to work flexible days and shifts.
• Strong service-oriented attitude and teamwork.

Responsibilities

• Assist Front Desk Manager with leadership and supervision of the Front Desk team.
• Ensure smooth operation of the front desk and consistent guest service.
• Maintain aloha hospitality in line with Outrigger policies.

Skills

Customer service

Leadership

Communication

Job description

Outrigger Reef Waikiki Beach Resort in Honolulu, HI is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. The role supports the Front Desk Manager in daily operations and staff guidance, with a focus on delivering the warm aloha experience for guests and colleagues alike.

Requires 1-2 years of customer service, ability to work flexible shifts, and a proactive, guest-first mindset.