Front Desk Guest Experience Agent

General Hotels Corporation; Lafayette (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Telemedicine

401(k) with company match

Hotel room discounts

Job summary

General Hotels Corporation seeks a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with a professional, guest-centric approach.

You’ll assist with reservations and special requests, process payments, and collaborate with housekeeping to uphold service standards. Prior hospitality experience is valued, with flexibility for weekend shifts.

Qualifications

• Experience in hospitality or front desk role is preferred.
• Strong communication and interpersonal skills required.
• Customer-focused approach with ability to handle difficult situations.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check-in and check-out efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Collaborate with Housekeeping and Maintenance to ensure guest satisfaction.
• Provide information about hotel amenities and local attractions.

Skills

Customer service

Communication

Multitasking

Professional appearance

Attention to detail

Job description

General Hotels Corporation seeks a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with a professional, guest-centric approach.

You’ll assist with reservations and special requests, process payments, and collaborate with housekeeping to uphold service standards. Prior hospitality experience is valued, with flexibility for weekend shifts.