Front Office Manager

Hyatt Taleo; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

The Time New York is seeking a Front Office Manager to lead front desk operations and guest services. This role reports to the Rooms Director and emphasizes strong leadership, staff training, and inter-department communication to ensure guest satisfaction.

Responsibilities include budgeting, labor planning, staffing, and maintaining peak efficiency in the front office while ensuring Hyatt service standards. English proficiency and a proactive, guest-focused attitude are essential.

Qualifications

• 4+ years of progressive hotel Rooms Management experience
• Experience in staff training and scheduling
• Strong communication and leadership abilities

Responsibilities

• Oversee front desk operations and guest services for efficient service
• Plan and manage budgets and labor cost within approved plans
• Maintain guest room inventory and ensure service standards are met
• Coach staff to Hyatt Service Standards and procedures
• Resolve guest complaints and take timely appropriate actions

Skills

Leadership

Customer service

Communication

Staff training

English proficiency

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Front Office Manager | NEW015542

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Primary Location

: US-NY-New York City

Organization

: The Time New York

Pay Basis

: 70,000.00 Yearly US Dollar (USD)

Job Level

: Department Head/Manager | Full-time

Job

: Front Office