Front Office & Guest Experience Lead

Hyatt Hotels Corporation; Park City (UT); On-site; USD 60,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation in Park City, Utah, is seeking an Assistant Front Office Manager to help run the department in line with Hyatt's brand standards. This role supports the Director of Rooms and oversees Front Desk, Front Service, Communications Centre, and related guest services at Grand Hyatt Deer Valley and Hyatt Regency Morristown.

You will strive to meet guest expectations, coordinate with other departments, and lead a team to deliver exceptional service.

Qualifications

• University degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience as Assistant Director of Rooms or Front Office Manager.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Assist the Director of Rooms in delivering the brand promise by managing Front Office operations.
• Oversee Front Desk, Front Service (including parking and hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.
• Ensure the department runs efficiently in line with Hyatt's corporate strategies and brand standards.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality or Tourism management

Job description

Hyatt Hotels Corporation in Park City, Utah, is seeking an Assistant Front Office Manager to help run the department in line with Hyatt's brand standards. This role supports the Director of Rooms and oversees Front Desk, Front Service, Communications Centre, and related guest services at Grand Hyatt Deer Valley and Hyatt Regency Morristown.

You will strive to meet guest expectations, coordinate with other departments, and lead a team to deliver exceptional service.