Evening Front Office Leader - Guest Experience Champion

Austin Hotel Operations, LLC; West Lake Hills (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Pacific Hospitality Group is seeking an Assistant Front Office Manager to lead PM and evening Front Office operations, delivering exceptional guest experiences. This role provides a consistent leadership presence, ensures Front Desk standards, and coordinates with Housekeeping, Engineering, Reservations, and other departments for seamless service.

The ideal candidate will have Front Office and supervisory experience, strong communication skills, and a commitment to hospitality excellence in a

Qualifications

• Previous experience in Front Office, Front Desk, Guest Services, or hotel operations required.
• Previous supervisory or leadership experience strongly preferred.
• Strong communication and guest-relations skills are essential.

Responsibilities

• Lead PM and evening Front Office operations with visible management presence.
• Supervise Front Desk activities including check-in/check-out, reservations, billing, room assignments, and guest requests.
• Monitor lobby presentation and guest experience to uphold service standards.
• Coordinate with AM/PM/overnight teams to ensure smooth handoffs and communications.
• Assist with night audit and daily reconciliation as needed.
• Support other departments to deliver seamless guest experiences.

Skills

Front Office

Leadership

Guest Relations

Communication

Problem Solving

Tools

HMS Infor

Canary

Revinate

HotSOS

Workday

Job description

Pacific Hospitality Group is seeking an Assistant Front Office Manager to lead PM and evening Front Office operations, delivering exceptional guest experiences. This role provides a consistent leadership presence, ensures Front Desk standards, and coordinates with Housekeeping, Engineering, Reservations, and other departments for seamless service.

The ideal candidate will have Front Office and supervisory experience, strong communication skills, and a commitment to hospitality excellence in a