Front Office Leader: Guest Experience & Operations

Loews Hotels & Co; Illinois; Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health & retirement benefits

Paid time off (Sick Days, Vacation, F&

Paid Holidays & Bereavement

Job summary

Loews Chicago O’Hare, part of Loews Hotels & Co, seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire staff, and create seamless experiences that leave a lasting impression on guests.

The role requires empathetic leadership, strong communication, and the ability to balance operational precision with a warm, welcoming approach.

Qualifications

• Bachelor’s degree or relevant work experience is required.
• Guest service experience in hotel hospitality preferred; leadership experience favored.
• Familiarity with Property Management Systems (Opera) is a plus, strong communication, and organizational skills expected.

Responsibilities

• Oversee daily Front Office operations and guest services team.
• Lead and mentor staff to maintain high performance and satisfaction.
• Manage payroll, scheduling, and time-off approvals.
• Monitor guest feedback and implement service improvements.
• Coordinate room allocations with housekeeping to meet guest preferences.

Skills

Empathetic Leadership

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor’s Degree or relevant work experience

Tools

Opera PMS

Job description

Loews Chicago O’Hare, part of Loews Hotels & Co, seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire staff, and create seamless experiences that leave a lasting impression on guests.

The role requires empathetic leadership, strong communication, and the ability to balance operational precision with a warm, welcoming approach.