Front Office Leader: Guest Experience & Operations

Houston Grand Hotel - River Oaks; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Free meals on shift

Free parking

DailyPay access

Career development opportunities

Job summary

The Houston Grand – River Oaks is seeking a seasoned Front Desk leader to uphold guest service standards and supervise front office operations at our Houston property. You will oversee guest registrations, ensuring smooth check-ins, checkouts, and courteous service while enforcing brand standards.

We are looking for at least 2 years in front desk roles, with leadership experience, strong cash handling, and solid knowledge of PMS systems and rewards programs.

Qualifications

• Minimum 2 years Front Desk experience, preferably in leadership.
• Proficient with PMS system.
• Knowledge of brand’s rewards program.
• Able to handle cash and credit transactions.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while applying brand standards.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in room budget development.
• Monitor and maintain front office systems and equipment for optimal performance.
• Track guest satisfaction surveys and maximize the guest response system.
• Develop controls for expense management and schedule labor costs.
• Interview, hire, train, and develop staff; provide direction and discipline as needed.
• Communicate with staff to provide clear direction and ensure service quality.
• Coordinate with other departments to maintain guest satisfaction and occupancy.

Skills

Front Desk Leadership

PMS proficiency

Cash Handling

Customer Service

Communication Skills

Emergency Response

Hotel Operations Knowledge

Tools

PMS system

Job description

The Houston Grand – River Oaks is seeking a seasoned Front Desk leader to uphold guest service standards and supervise front office operations at our Houston property. You will oversee guest registrations, ensuring smooth check-ins, checkouts, and courteous service while enforcing brand standards.

We are looking for at least 2 years in front desk roles, with leadership experience, strong cash handling, and solid knowledge of PMS systems and rewards programs.