Front Office Leader — Guest Experience & Operations

Sonesta Hotels International Corporation; Hilton Head Island (SC); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a dedicated Front Office Manager to lead daily front desk operations, guest services, and a high-energy team at our Hilton Head Island property. You will drive guest satisfaction, training, and ensure a superior guest experience from check-in to departure.

Responsibilities include overseeing check-in/out, staff scheduling, budgeting, and ensuring brand standards. The ideal candidate has a Bachelor's and 3+ years in front office, with at least 1 year in

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 3 years in front office or guest services with at least 1 year in supervision.
• Strong leadership, communication and organizational skills; focus on guest satisfaction.
• Proficiency in hotel property management systems (Opera preferred).

Responsibilities

• Oversee daily front office operations including check-in/out and concierge services.
• Lead, train, and schedule front office staff to ensure service excellence.
• Monitor guest interactions and implement service recovery procedures.
• Support budget planning and labor cost control while maximizing revenue.
• Ensure compliance with credit policies, security, and cash handling.
• Analyze satisfaction scores and data to drive improvements.
• Inspect front office and public areas to uphold brand standards.

Skills

Leadership

Communication

Organizational skills

Guest satisfaction

Staff training

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

Job description

Sonesta International Hotels is seeking a dedicated Front Office Manager to lead daily front desk operations, guest services, and a high-energy team at our Hilton Head Island property. You will drive guest satisfaction, training, and ensure a superior guest experience from check-in to departure.

Responsibilities include overseeing check-in/out, staff scheduling, budgeting, and ensuring brand standards. The ideal candidate has a Bachelor's and 3+ years in front office, with at least 1 year in