Front Office Leader: Guest Experience & Operations

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park; Durham (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision

Disability & life insurance

Employee discounts

401(k) with match

Paid vacation & sick time

HSA available

Job summary

HM Alpha Hotels & Resorts is seeking an Assistant Front Office Manager to lead the front desk, reservations, guest registration, bell services, and related operations. You will partner with leadership to deliver exceptional guest service and optimize staffing and profitability.

The ideal candidate has at least 2 years in front desk roles with 1 year in supervisory duties, a Bachelor's degree in Management, Hotel Administration, or Business, and proven ability to manage schedules, payroll, and

Qualifications

• Minimum 2 years in front desk operations, with at least 1 year of night audit or supervisory experience.
• Bachelor's degree in Management, Hotel Administration or Business is required.
• Experience in budgeting, forecasting and labor management preferred.

Responsibilities

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members.
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy.
• Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores.
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes.
• Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques.
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security.
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance.
• Other duties as assigned.

Skills

Leadership

Team development

Problem solving

Front office operations

Communication

Time management

Education

Bachelor's degree in Management/Hotel Administration/Business

Job description

HM Alpha Hotels & Resorts is seeking an Assistant Front Office Manager to lead the front desk, reservations, guest registration, bell services, and related operations. You will partner with leadership to deliver exceptional guest service and optimize staffing and profitability.

The ideal candidate has at least 2 years in front desk roles with 1 year in supervisory duties, a Bachelor's degree in Management, Hotel Administration, or Business, and proven ability to manage schedules, payroll, and