Guest Service Agent

Commonwealth Hotels; Greenwood (IN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Next day pay

Hotel, food, and beverage discounts

Online training courses

Descripción de la vacante

The Candlewood Suites Greenwood, operated by Commonwealth Hotels, is seeking a Part-Time Hotel Guest Service Agent/Front Desk Clerk.

The role involves welcoming guests, managing check-ins/outs, handling reservations, and promoting hotel services in Greenwood, Indiana.

Formación

• Previous experience in customer-facing roles in hospitality, retail, or food service.
• Familiarity with computers and software systems, especially PMS.
• Strong verbal and written communication skills.
• Experience handling guest complaints or resolving conflicts calmly and effectively.
• Experience managing multiple tasks (phones, reservations, guest assistance) simultaneously.
• Hospitality or Front Desk experience preferred.
• High school diploma or equivalent.

Responsabilidades

• Check-In and Check-Out: assist guests efficiently and warmly.
• Reservations Management: handle room bookings, cancellations, and changes.
• Customer Service: respond promptly to inquiries and requests.
• Payment Processing: handle room charges, deposits, and refunds accurately.
• Communication Hub: coordinate with housekeeping and maintenance.
• Providing Information: share hotel services, local attractions, and transport options.
• Problem-Solving: address guest concerns and escalate when needed.
• Maintaining Records: keep accurate guest stay and payment records in PMS.
• Promoting Hotel Services: upsell rooms and amenities.
• Ensuring Security: follow safety protocols and verify guest IDs.

Conocimientos

Customer-facing experience

Interpersonal skills

Verbal & written communication

Multi-tasking

Hospitality experience

Teamwork

Flexibility

Educación

High school diploma or equivalent

Herramientas

PMS / Property Management System

Reservation systems

Descripción del empleo

Join Team at the Candlewood Suites in Greenwood!

The Candlewood Suites, Greenwood, Indiana, is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:

Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We're proud to have been recognized with a Tripadvisor Travelers' Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us.

Why This Role?

Working as a Candlewood Suites Greenwood, Part -Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What's In It for You?

Financial Perks: NEXT DAY PAY

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Greenwood, Indiana!