Front Office Leader: Guest Experience and Operations

Ennismore; Durham (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

21c Museum Hotels in Durham, NC, seeks a Front Office Manager who is committed to guest service excellence and promoting the 21c brand. You will supervise Front Desk and Concierge teams, coordinate with Rooms and other departments, and ensure smooth check-ins and check-outs for a memorable guest experience.

The role requires leadership, strong organizational skills, and the ability to train staff, implement new procedures, manage cash handling, and uphold emergency procedures across the front

Qualifications

• Minimum 5 years of hospitality management experience.
• Strong leadership and organizational abilities.
• Excellent communication and customer service skills.

Responsibilities

• Responds professionally and courteously to guests with information and services.
• Oversees daily operations of Front Office and Bell/Valet staff.
• Promotes 21c to staff and guests, and maintains brand standards.
• Manages guest arrivals and departures for smooth transitions.
• Ensures compliant cash handling and banking procedures.
• Coordinates with Rooms Manager for annual reviews and staff development.

Skills

Leadership

Organizational skills

Multi-tasking

Customer service

Communication

Education

High School diploma

Tools

Opera PMS

POS systems

Microsoft Office

Job description

21c Museum Hotels in Durham, NC, seeks a Front Office Manager who is committed to guest service excellence and promoting the 21c brand. You will supervise Front Desk and Concierge teams, coordinate with Rooms and other departments, and ensure smooth check-ins and check-outs for a memorable guest experience.

The role requires leadership, strong organizational skills, and the ability to train staff, implement new procedures, manage cash handling, and uphold emergency procedures across the front