Front Office Leader — Guest Experience & Operations

Candlewood Suites; Columbia (SC); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & Vision

Life Insurance

401K

Hotel discounts

Paid time off

Bonuses

Career growth

Résumé du poste

Maya Hotels in Columbia, SC is seeking a Front Office Manager to oversee front desk operations, train staff, and ensure a seamless guest experience. You will lead a high-performing team, set performance standards, and collaborate with other departments to maximize guest satisfaction.

Ideal candidates have a Bachelor's in hospitality management and at least 2 years of supervisory front office experience, with strong leadership, communication, and revenue-management capabilities.

Qualifications

• Education: Bachelor's degree in hospitality management or related field.
• Experience: 2+ years supervisory experience in front office or hospitality management.
• Leadership: strong ability to train, mentor, and manage staff.
• Guest relations: ability to interact with guests and resolve complaints.
• Problem-solving: ability to think clearly under pressure and decide quickly.
• Technical: familiarity with PMS and reservation software.
• Revenue & financial: understanding of revenue management, budgeting, reporting.
• Flexibility: willing to work varied schedules including nights, weekends, holidays.

Responsabilités

• Supervise and train front desk staff, including receptionists, concierge, and bell staff.
• Lead by example by delivering exceptional customer service and professionalism.
• Foster a positive, team-oriented work environment that enhances guest services.
• Oversee reservation processes and optimize revenue opportunities.
• Develop and enforce standard operating procedures for the front office.

Connaissances

Leadership

Guest relations

Communication

Problem solving

Decision making

Adaptability

Revenue management

Formation

Bachelor’s degree in hospitality management

Outils

PMS

Reservation software

Description du poste

Maya Hotels in Columbia, SC is seeking a Front Office Manager to oversee front desk operations, train staff, and ensure a seamless guest experience. You will lead a high-performing team, set performance standards, and collaborate with other departments to maximize guest satisfaction.

Ideal candidates have a Bachelor's in hospitality management and at least 2 years of supervisory front office experience, with strong leadership, communication, and revenue-management capabilities.