Front Office Lead: Guest Experience & Ops

CoralTree Hospitality Group; Portland, Northern (OR, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

CoralTree Hospitality Group is seeking a Front Office Manager to lead daily Front Office operations, ensuring exceptional guest service and smooth hotel performance in a boutique environment. You will manage guest relations, reservations, and room inventory while collaborating with other departments for optimal guest experiences.

The ideal candidate is a hands-on leader with strong communication, organizational, and problem-solving skills, capable of balancing efficiency, team development, and

Qualifications

• Must have strong leadership and guest-service focus.
• Experience with front desk operations and hotel procedures is required.
• Proficiency with Microsoft Office and hotel operating systems is expected.

Responsibilities

• Oversee daily Front Office operations including check-in/check-out, reservations, and billing.
• Ensure staffing and readiness of the Front Desk to meet daily business demands.
• Monitor occupancy, arrivals/departures, VIPs, and special requests for a seamless guest experience.
• Lead and develop Front Desk staff through coaching, scheduling, and performance feedback.
• Collaborate with Housekeeping and other departments to ensure timely room readiness.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Conflict resolution

Organizational skills

Attention to detail

Decision making

MS Office

Hotel IT systems

Education

High school diploma or equivalent

Associate's or bachelor's degree in hospitality or related field

Tools

Property Management System (PMS)

Job description

CoralTree Hospitality Group is seeking a Front Office Manager to lead daily Front Office operations, ensuring exceptional guest service and smooth hotel performance in a boutique environment. You will manage guest relations, reservations, and room inventory while collaborating with other departments for optimal guest experiences.

The ideal candidate is a hands-on leader with strong communication, organizational, and problem-solving skills, capable of balancing efficiency, team development, and