Front Office Manager

Hutchinson Consulting; North Augusta (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Hutchinson Consulting seeks an experienced Front Office Manager for a large luxury hotel in northern South Carolina near the Georgia border. The role ensures booking accuracy, exceptional service, and revenue optimization.

You will collaborate with Sales, transportation, housekeeping, and other teams to deliver a seamless guest experience across the full front desk spectrum. The ideal candidate has 3+ years in luxury hotel leadership, strong budgeting, and expertise in reservations and guest

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• 3+ years in a comparable role within a luxury or full-service hotel.
• Strong team management and interpersonal skills for a large workforce.
• Expertise in front office, reservations and guest services operations.
• Ability to manage budgets, expenses and optimize rooms revenue.
• Proficiency with hotel management software, spreadsheets and reporting tools.
• Exceptional communication, guest service and conflict resolution skills.
• Scheduling flexibility to support a 24/7 operation outside regular hours.

Responsibilities

• Oversee front desk operations and ensure booking accuracy.
• Drive service excellence and guest experiences across departments.
• Collaborate with Sales, transportation, housekeeping, and others to optimize operations.
• Monitor budgets and expenses to maximize profitability and rooms revenue.
• Lead, mentor and engage a large hotel team to achieve goals.

Skills

3+ years luxury hotel

Team management

Front office operations

Budget management

Guest services

Conflict resolution

Scheduling for 24/7

Excellent communications

Education

Bachelor’s degree in hospitality management

Tools

Hotel management software

Spreadsheets

Reporting tools

Job description

A sizable and well-located branded hotel in the northern part of South Carolina, near the Georgia border, is in search of a Front Office Manager. This property is the host hotel for a major annual sporting event that brings prestigious guests, elite events and millions of dollars in revenue each year.

As such, a hands-on, experienced and professional Front Office Manager is needed to oversee front desk operations, ensuring accuracy in bookings, exceptional service, operational efficiency, employee engagement, and revenue maximization and profitability. This manager will be instrumental in the guest experience, and will collaborate closely with Sales, transportation, housekeeping, front desk, reservations, concierge, bell and valet services, as well as maintenance.

Requirements:

• Bachelor’s degree in hospitality management or a related field is preferred
• 3+ years in a comparable role within a luxury or full-service hotel
• Strong team management, mentoring, and interpersonal skills to lead a large, labor-intensive workforce
• Expertise in front office, reservations, and guest services operations
• Ability to effectively manage budgets, monitor expenses, and optimize rooms revenue
• Proficiency with hotel management software, spreadsheets, and reporting tools
• Exceptional communication, guest service and conflict resolution skills
• Scheduling flexibility to support a 24/7 operation outside of 'regular' business hours, if needed