Front Office Leader: Guest Experience & Operations

Crestline Hotels and Resorts / The Inn at Virginia Tech and Skelton Conference Center; Blacksburg (VA); Presencial; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

Company-Matched 401(k)

Employee Assistance Program

Paid Time Off

Pet Insurance

Team Member Travel Discounts

Employee Recognition and Appreciation

Descripción de la vacante

The Inn at Virginia Tech and Skelton Conference Center, part of Crestline Hotels & Resorts, seeks an experienced Front Office Manager in Blacksburg, VA. This leadership role manages front desk operations, coaches a team, and drives guest service excellence across the property.

Ideal candidates will have hotel management experience and familiarity with Opera V5/Opera Cloud. The position offers full-time salaried employment with an incentive program and a competitive benefits package.

Formación

• Previous hotel management experience is required.
• Experience with Opera V5 and/or Opera Cloud is preferred.
• High School/GED (or equivalent) plus 3 years of hospitality management experience is expected.

Responsabilidades

• Oversee front desk operations and champion guest service excellence.
• Coach and develop front office staff, ensuring professional standards.
• Monitor daily operations and budgets to meet financial goals.
• Respond to guest concerns promptly and professionally to maximize satisfaction.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Conocimientos

Previous hotel management experience

Opera V5 and/or Opera Cloud

Educación

High School Graduate or GED (or Work Equivalent)

Herramientas

Opera V5

Opera Cloud

Descripción del empleo

The Inn at Virginia Tech and Skelton Conference Center, part of Crestline Hotels & Resorts, seeks an experienced Front Office Manager in Blacksburg, VA. This leadership role manages front desk operations, coaches a team, and drives guest service excellence across the property.

Ideal candidates will have hotel management experience and familiarity with Opera V5/Opera Cloud. The position offers full-time salaried employment with an incentive program and a competitive benefits package.