Front Office Manager: Guest Experience Leader

Kalyan Hospitality; Colonial Heights (VA); Presencial; USD 18.000 - 21.000; Jornada completa

Descripción de la vacante

Comfort Suites in Colonial Heights, VA seeks a Front Office Manager to lead the front desk and guest services. You will supervise staff, oversee check-in/out, handle guest inquiries, and collaborate with housekeeping to optimize occupancy and service excellence.

Applicants should have 3+ years in front office roles, strong PMS knowledge, and proven leadership. This is a full-time, on-site opportunity with focus on guest satisfaction and financial performance.

Formación

• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred.
• Minimum of 3 years experience in front office operations within the hospitality industry or a similar customer-facing environment.
• Proven supervisory or managerial experience overseeing front desk or guest services teams.
• Strong knowledge of front office software systems and reservation platforms.
• Excellent communication and interpersonal skills with a customer-focused approach.

Responsabilidades

• Supervise and coordinate front office staff activities to maintain high service standards and operational efficiency.
• Manage guest check-in and check-out procedures, ensuring accuracy and timeliness.
• Handle guest complaints and resolve issues promptly to maintain guest satisfaction.
• Oversee reservation management and ensure effective communication with housekeeping and other departments.
• Train, mentor, and evaluate front office team members to promote professional development and performance excellence.
• Maintain accurate records of guest accounts, billing, and daily financial transactions.
• Implement and monitor front office policies and procedures to comply with organizational standards and regulatory requirements.
• Prepare reports on front office performance, occupancy rates, and customer feedback for senior management review.

Conocimientos

Leadership

Customer service

Communication

Team supervision

Problem solving

Educación

High school diploma

Bachelor's degree in hospitality management

Herramientas

Front office software

Reservation platforms

Opera PMS

Maestro PMS

Descripción del empleo

Comfort Suites in Colonial Heights, VA seeks a Front Office Manager to lead the front desk and guest services. You will supervise staff, oversee check-in/out, handle guest inquiries, and collaborate with housekeeping to optimize occupancy and service excellence.

Applicants should have 3+ years in front office roles, strong PMS knowledge, and proven leadership. This is a full-time, on-site opportunity with focus on guest satisfaction and financial performance.