Front Desk Leader: Flexible Schedule & Guest Experience

Kingsmill Resort; Williamsburg (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Kingsmill Resort in Williamsburg, VA seeks a Front Office Manager to lead the front desk and bell staff, optimize scheduling, training, and development. You will partner with front office leadership to review trends, improve operations, and respond to guest feedback with actionable changes.

Ideal candidates bring a high school diploma or higher, hotel operations experience, and strong leadership and communication skills.

Qualifications

• High school diploma or equivalent
• Bachelor’s or Associate’s degree in Hospitality or relevant field, or 3 years experience in hotel operations
• Minimum 1 year of experience in guest services or front desk operations, preferably in a leadership role
• Valid driver’s license
• Strong leadership, communication, and conflict-resolution skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite. Experience with Opera Cloud, Amadeus Service Optimization, and Medallia a plus
• Ability to multitask and remain calm under pressure.
• Ability to lift, push, pull a minimum of 25 pounds
• Ability to stand and/or walk for an extended period of time
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Assist leading the Front Office team, including all front desk agents and bell service staff
• Help manage scheduling, training, and development of all staff members in the department
• Meet with front office leadership on a scheduled basis to discuss current trends, opportunities for improvement, and upcoming changes
• Respond to guest reviews, using the information to pinpoint consistent issues and improve overall operations
• Act as Manager on Duty to take point on all guest concerns, issues, and opportunities while on shift.
• Attend weekly Resume Meeting to prepare for incoming groups, ensuring all contracted client needs are executed and shared with the front office staff.
• Work with accounting team to check Guest Ledger on a daily basis, ensuring all possible accounts receivables are collected from previous guests.

Job description

Kingsmill Resort in Williamsburg, VA seeks a Front Office Manager to lead the front desk and bell staff, optimize scheduling, training, and development. You will partner with front office leadership to review trends, improve operations, and respond to guest feedback with actionable changes.

Ideal candidates bring a high school diploma or higher, hotel operations experience, and strong leadership and communication skills.