Front Office Manager — Lead Guest Experience

Holiday Inn Express Charleston Downtown - Medical Area; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision/Life/Voluntary

Team and Travel Discounts

Career advancement opportunity

Job summary

Holiday Inn Express Charleston Downtown - Medical Area is seeking a Front Office Manager to lead guest services, front desk operations, reservations, and audits while delivering exceptional guest experiences. You will mentor the front office TEAM and uphold service standards across shifts.

The role requires 2+ years of branded-hotel Front Office management, strong communication, and proficiency with hotel software. Flexibility for varied hours includes nights, weekends, and holidays.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel environment.
• College degree or hospitality coursework preferred.
• Strong knowledge of software applications including Microsoft Office and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; other languages beneficial.

Responsibilities

• Oversee training, coaching, and daily operations of guest services including front desk, reservations, and audit.
• Lead the team to deliver outstanding guest service and a positive guest experience.
• Communicate and coordinate work efforts effectively with team and other departments.
• Set a positive example and motivate staff to meet quality standards.

Skills

Leadership

Communication

Customer service

Time management

Team coordination

Education

College degree or hospitality coursework

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Holiday Inn Express Charleston Downtown - Medical Area is seeking a Front Office Manager to lead guest services, front desk operations, reservations, and audits while delivering exceptional guest experiences. You will mentor the front office TEAM and uphold service standards across shifts.

The role requires 2+ years of branded-hotel Front Office management, strong communication, and proficiency with hotel software. Flexibility for varied hours includes nights, weekends, and holidays.