Front Office Leader & Guest Experience Champion

Remington Hospitality; El Paso (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Remington Hospitality in El Paso, TX seeks an experienced Front Office Manager to supervise daily front desk operations, ensure seamless guest check-in/out, and uphold Marriott brand standards. The role requires strong leadership, coaching, and a hands-on approach during high-volume periods.

You will coordinate with Housekeeping, Sales, Engineering, and other departments to maintain room readiness, cash handling accuracy, and quality guest service.

Qualifications

• High school diploma or equivalent required; college degree or hospitality-related education preferred.
• Experience in Front Office or Guest Services in a hotel setting preferred.
• Supervisory or management experience preferred.
• Marriott or other branded hotel experience strongly preferred.
• Knowledge of hotel property management systems and Front Office procedures.

Responsibilities

• Oversee daily Front Office operations: check-in/check-out, reservations, room assignments, guest requests, and cashiering.
• Lead Front Desk staff to ensure efficient, consistent operations and adherence to brand standards.
• Monitor guest satisfaction and respond promptly to concerns and service recovery opportunities.
• Coordinate with Housekeeping, Sales, Engineering and other departments for smooth operations.
• Manage staffing, interviewing, onboarding, scheduling, and performance management as needed.
• Oversee cash handling, billing, payments, and guest accounts with accuracy.
• Prepare shift reports, logs, and required documentation.
• Provide coaching and development to Front Office employees; communicate across shifts.
• Handle overbooking, room moves, and guest recovery effectively.
• Maintain a professional, clean Front Desk environment and serve as Manager on Duty as needed.

Skills

Guest service excellence

Team leadership

Communication skills

Problem solving

Adaptability

Customer conflict resolution

Education

High school diploma or equivalent

Hospitality-related degree preferred

Tools

PMS systems

Job description

Remington Hospitality in El Paso, TX seeks an experienced Front Office Manager to supervise daily front desk operations, ensure seamless guest check-in/out, and uphold Marriott brand standards. The role requires strong leadership, coaching, and a hands-on approach during high-volume periods.

You will coordinate with Housekeeping, Sales, Engineering, and other departments to maintain room readiness, cash handling accuracy, and quality guest service.