Front Office Supervisor: Guest Services & Operations

Remington Hospitality; Irving (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Remington Hospitality in Irving, TX seeks an experienced Front Office Supervisor to lead daily front desk operations, interview and hire staff, train teams, and schedule front desk agents, PBX operators, and concierge staff. You will ensure MICROS system transactions, monitor AM/PM reports, and coordinate with Housekeeping and Engineering to meet guest requests and resolve issues promptly.

This role requires hands-on leadership in a busy hospitality environment and a commitment to guest

Qualifications

• Experience leading front desk teams in a hotel or resort setting.
• Ability to interview, hire and supervise front office staff.
• Strong training and scheduling capabilities for a multi-role team.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Front office staffing

Interviewing

Hiring

Supervising

Training

Scheduling

Tools

MICROS system

Job description

Remington Hospitality in Irving, TX seeks an experienced Front Office Supervisor to lead daily front desk operations, interview and hire staff, train teams, and schedule front desk agents, PBX operators, and concierge staff. You will ensure MICROS system transactions, monitor AM/PM reports, and coordinate with Housekeeping and Engineering to meet guest requests and resolve issues promptly.

This role requires hands-on leadership in a busy hospitality environment and a commitment to guest