Front Office Leader: Elevate Guest Service & Operations

The Portland Regency Hotel & Spa; Portland (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Portland Regency Hotel & Spa in Portland, Maine is seeking an experienced Front Office Supervisor to lead and support our Front Office and Guest Services teams, including Front Desk, Night Audit, Guest Services, Bell/Door/Valet, and Overnight Security.

You will coach staff, maintain service standards, and ensure smooth daily operations while resolving guest concerns and preserving an exceptional guest experience.

Qualifications

• Previous hospitality, hotel, or Front Office experience preferred.
• Prior Supervisory or Management Experience Preferred.
• Experience with Opera PMS preferred.
• Computer skills required; experience with Microsoft Word and Excel helpful.
• PBX Experience Preferred.
• Valid driver's license or reliable transportation required.
• Bachelor's degree or equivalent combination of education, training, and experience.

Responsibilities

• Lead, coach, train, and support Front Office and Guest Services team members in service standards, hotel procedures, and our service culture.
• Directly oversee Front Desk Supervisors, Guest Service Agents, Night Auditors, Guest Services Supervisors, Bell/Door/Valet Attendants, and Overnight Security/Valet Attendants.
• Provide hands-on support and step into Front Desk, Guest Services, Night Audit, and other operational functions as needed.
• Assist with luggage, valet, shuttle, and other Guest Services operations when needed.
• Help ensure appropriate staffing, coverage, communication, and follow-through across the department.
• Create a calm, professional and guest-focused environment during high-stress situations.

Skills

Hospitality leadership

Customer service

Team coaching

Communication skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Opera Cloud PMS

Silverware POS

SynXis

Microsoft Word

Microsoft Excel

PBX experience

Job description

Portland Regency Hotel & Spa in Portland, Maine is seeking an experienced Front Office Supervisor to lead and support our Front Office and Guest Services teams, including Front Desk, Night Audit, Guest Services, Bell/Door/Valet, and Overnight Security.

You will coach staff, maintain service standards, and ensure smooth daily operations while resolving guest concerns and preserving an exceptional guest experience.