Front Office Leader | Elevate Guest Experience & Team Growth

Prussia PA; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hotel discounts

Food & beverage discounts

Job summary

The Windsor Suites Philadelphia, operated by Modus by PM Hotel Group, is seeking a Front Office Manager to lead the front desk team and ensure smooth, guest-focused service. You will combine leadership, business insight and hospitality expertise to elevate service quality and guest satisfaction.

Your daily responsibilities include overseeing front desk operations, staff training and scheduling, and coordinating with other departments to maintain seamless guest experiences and timely

Qualifications

• Two years in hotel leadership roles (Manager+) while working in a front office environment.
• Experience coaching, mentoring and teambuilding a front desk staff.

Responsibilities

• Overseeing the day-to-day operations of the front desk and related functions.
• Providing business expertise to identify, evaluate, develop and drive guest services.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff.
• Carrying out activities for smooth Front Office functioning (night audit, forecasts, orders, cross-department communication).
• Liaising between General Manager and staff.

Job description

The Windsor Suites Philadelphia, operated by Modus by PM Hotel Group, is seeking a Front Office Manager to lead the front desk team and ensure smooth, guest-focused service. You will combine leadership, business insight and hospitality expertise to elevate service quality and guest satisfaction.

Your daily responsibilities include overseeing front desk operations, staff training and scheduling, and coordinating with other departments to maintain seamless guest experiences and timely