Front Office Leader: Guest Experience & Revenue Growth

Hilton; Anaheim (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hilton is seeking a Director of Front Office to lead all Front Office functions and set the strategy for guest service, room inventory, and profitability at an Anaheim property.

You will drive revenue initiatives, monitor guest satisfaction, and ensure the Front Office aligns with corporate marketing strategies while leveraging data to guide decisions and elevate the guest experience.

Responsibilities

• Lead front office operations: Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management.
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality.
• Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue.
• Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office.
• Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience.
• Ensure product and service knowledge: Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions.
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs.

Job description

Hilton is seeking a Director of Front Office to lead all Front Office functions and set the strategy for guest service, room inventory, and profitability at an Anaheim property.

You will drive revenue initiatives, monitor guest satisfaction, and ensure the Front Office aligns with corporate marketing strategies while leveraging data to guide decisions and elevate the guest experience.