Front Office Leader: Elevate Guest Experience & Operations

Socket.dev; Sunnyvale (CA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Hotel room discounts

Employee Assistance Program

Job summary

M Social Sunnyvale is seeking a Front Office Manager to oversee daily operations from arrival to departure, coordinating Front Desk, Guest Services, Night Audit, and Bell/Valet to deliver exceptional guest experiences.

This role emphasizes leadership, developing teams, driving service excellence, and partnering with housekeeping, revenue management, and F&B to optimize room revenue while maintaining brand standards.

Qualifications

• Minimum 3–5 years of Front Office leadership experience in a hotel environment.
• Experience with Front Desk, Night Audit, and Guest Services operations.
• Strong service recovery and conflict resolution skills.
• Bachelor's degree preferred in Hospitality Management or related field.

Responsibilities

• Lead and manage daily Front Office operations including Front Desk, Guest Services, Night Audit, and Bell/Valet.
• Recruit, train, coach, and develop Front Office staff and supervisors.
• Ensure seamless check-in/check-out, accurate billing, and guest account management.
• Monitor labor costs, scheduling, and performance to support revenue goals.
• Collaborate with Housekeeping, Revenue Management, F&B, Sales and Security.
• Maintain brand standards, safety, PCI, and data privacy compliance.

Skills

Front Office leadership

Leadership skills

Communication skills

Problem-solving

Time management

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Opera Cloud PMS

Microsoft Office

Hotel reporting systems

Job description

M Social Sunnyvale is seeking a Front Office Manager to oversee daily operations from arrival to departure, coordinating Front Desk, Guest Services, Night Audit, and Bell/Valet to deliver exceptional guest experiences.

This role emphasizes leadership, developing teams, driving service excellence, and partnering with housekeeping, revenue management, and F&B to optimize room revenue while maintaining brand standards.