Guest Experience Specialist — Front Desk

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life Insurance

401(k) Retirement Plan with Company-MI

Hotel Room Discounts

Paid Time Off & Holidays

Job summary

Millennium Hotels & Resorts is seeking a Guest Services Agent for M Social Sunnyvale to greet guests, manage check-ins/outs, handle requests, and coordinate with hotel teams to ensure memorable stays.

The role requires outstanding communication, organizational skills, and a flexible schedule to cover mornings, evenings, weekends, and holidays. Join a dynamic team in Silicon Valley dedicated to hospitality excellence.

Qualifications

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Flexibility to work mornings, evenings, overnights, weekends and holidays.

Responsibilities

• Welcome guests with warmth and professionalism during check-in/check-out.
• Process reservations, room assignments, upgrades, and changes.
• Handle billing, payments, and cash transactions accurately.

Skills

Communication skills

Interpersonal skills

Professional appearance

Organizational skills

Multitasking

Problem-solving

Education

High school diploma

Hospitality coursework

Tools

Opera Cloud PMS

Microsoft Office

Job description

Millennium Hotels & Resorts is seeking a Guest Services Agent for M Social Sunnyvale to greet guests, manage check-ins/outs, handle requests, and coordinate with hotel teams to ensure memorable stays.

The role requires outstanding communication, organizational skills, and a flexible schedule to cover mornings, evenings, weekends, and holidays. Join a dynamic team in Silicon Valley dedicated to hospitality excellence.