Assistant Director of Front Office

White Lodging; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Disability/Life Insurance

EAP

401(k) match

Paid Time Off

Tuition Reimbursement

Room Discounts

Job summary

White Lodging is seeking a Front Office leader to oversee the front desk, PBX, concierge and bell stand, ensuring smooth daily operations and outstanding guest service across property teams.

You will coach and develop associates, monitor staffing and expenses, partner with housekeeping to uphold brand standards, and drive guest satisfaction through proactive feedback and continuous improvement. A college degree or equivalent experience is preferred.

Qualifications

• Knowledge of Front Office operations
• P&L analysis, budgeting, forecasting
• Exceptional communication and leadership
• Passion for outstanding guest service
• Degree preferred or equivalent experience

Responsibilities

• Lead and manage Front Office operations including Front Desk, PBX, Concierge, and Bell Stand.
• Foster guest and associate engagement by delivering exceptional customer service and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing and controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team with development plans and ongoing feedback.
• Analyze guest service scores, budget performance, and associate engagement to drive improvement plans.

Skills

Front Office operations

Decision-making

Problem-solving

Communication skills

Leadership

Guest-focused service

Education

College degree or equivalent experience

Job description

Description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You’ll Do

• Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

What You’ll Bring

• Knowledge of Front Office operations, with strong decision-making and problem-solving skills.
• Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management.
• Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team.
• A passion for providing outstanding service to guests and associates.
• A college degree or equivalent experience in a similar role is preferred.

What You Can Look Forward To

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Short- and Long-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid Time Off, including Vacation, Holidays, & Sick
• Tuition Reimbursement
• Complimentary and Discounted Rooms

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.