Luxury Housekeeping Manager & Guest Experience Leader

Magnolia Hotels; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Magnolia Hotels in St. Louis is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, drive cleanliness standards across guest rooms, public areas, and back-of-house spaces, and deliver outstanding guest experiences.

This hands-on leadership role requires supervisory experience in hospitality, familiarity with PMS, strong communication, and the ability to manage daily operations, safety, and compliance with brand standards.

Qualifications

• High school diploma or GED required; equivalent experience considered.
• Minimum 2 years of supervisory experience, preferably in a high-volume hospitality environment.
• Prior experience in a luxury or Four Diamond property preferred.
• Proficiency in Microsoft Office and property management systems is highly desirable.
• Strong communication skills (verbal and written).
• Ability to perform basic arithmetic and operational reporting.
• Flexible availability, including weekends, holidays, and varied shifts.

Responsibilities

• Maintain high cleanliness and maintenance standards across guest rooms, public areas, and back-of-house spaces.
• Align housekeeping procedures with departmental and company standards.
• Demonstrate knowledge of hotel operations, including room types, arrivals/departures, and group activities.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Act as a brand ambassador by delivering consistent, high-quality guest service.
• Lead, train, schedule, and supervise housekeeping and laundry team members.
• Assist in recruitment, onboarding, and ongoing staff development.
• Provide coaching, performance management, and regular feedback.
• Foster a positive, collaborative work environment across departments.
• Maintain appropriate staffing levels to meet business demands.
• Prepare and distribute daily room assignment sheets and update as needed.
• Ensure assignments are completed accurately and efficiently.
• Manage key control and communication devices (radios, phones, etc.).
• Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
• Maintain accurate records and reports related to housekeeping operations.
• Ensure all safety and sanitation standards are consistently met.
• Maintain confidentiality and secure handling of guest information.
• Promote safe work practices and respond effectively in emergency or high-pressure situations.

Skills

Leadership

Communication

Time management

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Property management systems

Job description

Magnolia Hotels in St. Louis is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, drive cleanliness standards across guest rooms, public areas, and back-of-house spaces, and deliver outstanding guest experiences.

This hands-on leadership role requires supervisory experience in hospitality, familiarity with PMS, strong communication, and the ability to manage daily operations, safety, and compliance with brand standards.