Assistant Front Office Manager

Newport Harbor Island Resort; Newport (RI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

401K match

Hotel discounts

Paid time off

Job summary

Newport Harbor Island Resort in Newport, RI is seeking an Assistant Front Office Manager who thrives in a fast-paced hospitality setting and leads by example. You will guide our Front Office team to deliver seamless guest experiences from arrival to departure.

The role requires energetic leadership, strong communication, and a dedication to operational excellence. Flexibility with schedule including weekends and holidays is expected as we strive for outstanding service.

Qualifications

• 1+ year departmental management or supervisory experience in hotel front office.
• Passion for creating exceptional guest experiences.
• Calm, positive, solutions-oriented leadership in a fast-paced environment.

Responsibilities

• Lead daily Front Office operations (Front Desk, Bell/Door, guest services).
• Coach and develop Front Office team to deliver personalized service.
• Act as leader on duty and handle guest questions and concerns.
• Create memorable guest experiences by anticipating needs and offering solutions.
• Assist with check-in/check-out accuracy and efficiency.
• Monitor arrivals, departures, VIPs, and special requests.
• Coordinate with Housekeeping, Engineering, Reservations, Valet, F&B.
• Support training, onboarding, scheduling, and performance coaching.

Skills

Front Office Leadership

Guest Service

Team Coaching

Operational Excellence

Communication

Tools

Opera PMS

Job description

Newport Harbor Island Resort presents an exciting opportunity for job applicants looking to join a premier resort destination in Newport, Rhode Island. Our resort offers a picturesque location overlooking the stunning Newport Harbor, providing a unique and captivating experience for our guests. As a team member, you will have the opportunity to work in a beautiful and tranquil setting, delivering exceptional service and creating unforgettable memories for our guests. With opportunities for career growth, ongoing training, and a supportive work culture, Newport Harbor Island Resort is the perfect place to further your hospitality career. Join our team of dedicated professionals and be a part of our commitment to providing unparalleled guest experiences in one of New England's most sought-after destinations.

Overview

Lead the Stay. Elevate the Experience. Be Part of Something Special.

At Newport Harbor Island Resort, every arrival is the beginning of a memorable Newport experience. We’re looking for an Assistant Front Office Manager who is passionate about hospitality, thrives in a fast-paced environment, and knows how to turn great service into genuine connections.

This is an exciting opportunity for a hospitality professional who is ready to take the next step in their career and play an important role in leading our Front Office team.

What You’ll Do

As Assistant Front Office Manager, you’ll be a visible leader for our guests and team members, helping ensure every stay is seamless from arrival to departure.

You Will

• Assist in leading the daily operations of the Front Office, including Front Desk, Bell/Door, and guest services functions.
• Support and coach Front Office team members to deliver exceptional, personalized service.
• Serve as a leader on duty and respond confidently to guest needs, questions, and concerns.
• Create memorable guest experiences by anticipating needs and finding thoughtful solutions.
• Support check-in and check-out operations while ensuring accuracy and efficiency.
• Monitor arrivals, departures, VIP guests, special requests, and other daily operational details.
• Partner closely with Housekeeping, Engineering, Reservations, Valet, Food & Beverage, and other departments to ensure a seamless guest experience.
• Assist with training, onboarding, scheduling, performance coaching, and recognition of Front Office team members.
• Help maintain resort service standards.
• Review daily reports, operational communications, and guest feedback to identify opportunities for improvement.
• Assist with resolving service recovery situations and follow through to ensure guest satisfaction.
• Promote a positive, team-oriented culture where colleagues feel supported and empowered to succeed.
• Step in wherever needed — because in hospitality, great leaders lead by example.

Qualifications

What We’re Looking For

We’re looking for someone who brings energy, confidence, and a genuine passion for hospitality.

You May Be a Great Fit If You

• Prefer 1+ year departmental management or supervisory experience in hotel front office
• Have a passion for creating exceptional guest experiences.
• Lead with a calm, positive, and solutions-oriented approach.
• Are comfortable making decisions and taking ownership in a fast-paced environment.
• Have excellent communication and interpersonal skills.
• Enjoy coaching and developing others.
• Are highly organized and able to balance multiple priorities.
• Have strong attention to detail and a commitment to operational excellence.
• Are comfortable working a flexible schedule, including weekends, holidays, and varying shifts.
• Have experience with hotel property management systems; knowledge of Opera is a plus.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $65,000.00 - USD $65,000.00 /Yr.